SonicWall Sales & Technical Portal

Here you'll find a collection of useful links to common SonicWall resources.
 

SonicWall

Administration   Support
www.MySonicWall.com   SonicWall Online Support & Knowledge Base
^ For SonicWall Registration, key activation & software/firmware downloads   ^ Searchable knowledge base, FAQs, How To's, configuration help
How to register your device   SonicWall Forum
^ Using www.MySonicWall.com to register your new device   ^ Official cummunity forum with some moderation from SonicWall
customer_service@sonicwall.com   SonicWall Support Guidelines & Policies
^ Need to contact SonicWall with Registration issues?   ^ Warranty & support agreements, repair & return
Register & Activate Hosted Email Security (config/manage here)   SonicWall Product Lifecycle
^ Specific registration portal for Hosted Email Security?   ^ List of products and their support lifecycle
SonicWall Support (UK): 0800 028 0488 / 01932 573 929 (Manage Service Requests)
Sales   Technical
SonicWall Product Datasheets   SonicWall SonicOS Enhanced Administrator's Guide: 5.8 5.9 6.2.5.x 6.2.6.x
SonicWall Technical Briefs   SonicWall Release Notes, Admin/Config Guides, Best Practices: Gen 5 Gen 6
SonicWall Whitepapers   Can I Import the settings from one SonicWall UTM device to another?
SonicWall Case Studies   Config Migration Tool (from older SonicWall & some other vendors)
SonicWall Product Reviews   SonicWall SonicOS Standard to Enhanced Settings Converter
SonicWall Live Demo   SonicWall UTM Firewall Configurations
SonicWall Video Library   Drop codes (choose for your specific firmware)
SonicWall Product Line (pdf)   SonicAlert (searchable SonicWall Security Center)
SonicWall Network Security Product Selector   Submitting False Negative AV File Sample
    SonicWall CFS URL Category Checker
SonicWall UTM Model Matrix   SonicWall IP Reputation Lookup
     
Superceded Datasheets:   Useful Documents:
 
Sales & Renewals   Reseller
Please contact us on 0333 2405667 / 0845 873 7770   SonicWall PartnerLink
    SonicWall Sandbox
Activation Key Info

PLEASE READ THE NOTES BELOW:

  • Incorrectly ordered keys will only be accepted back with prior authorisation from Sonictek, and they must be unactivated and be returned within 10 working days of purchase. Keys will not be accepted for return after this time, or if they have been activated.
  • Be careful when applying activation keys to ensure they are being added to the correct serial number as it is very difficult to have these revoked once used.

Support Services
When renewing SonicWall Support Services (including Standard Support, 24x7 Support, Dynamic Support 8x5, Dynamic Support 24x7 & Software and Firmware Updates) the current expiry date is extended by the term purchased i.e. 1, 2, 3, 4 or 5 Years.

If your support service has already expired and you purchase a 1 year subscription, this will mean that the term is reduced because the new subscription starts when the previous one ended. To get around this, SonicWall used to offer Support Reinstatement which could be added before the new support service was activated and therefore retaining the full term purchased. However, SonicWall withdrew the separate Support Reinstatement option in March 2010 and have included it into the multi-year subscriptions i.e. 2, 3, 4 & 5 Years. When activating a multi-year support subscription on an expired support product, it will automatically start on the date activated and run for the full duration purchased.

* Please remember to always keep an up-to-date settings file in case you need to rebuild from a factory reset, or need new/replacement hardware. See this Knowledge Base article for details.

Security Services
When renewing SonicWall Security Services (including Gateway Anti-Virus/Anti-Spyware/Intrusion Prevention Service, Content Filtering Service, Enforced Client Anti-Virus, Client/Server Anti-Virus, Comprehensive Anti-Spam), the current expiry date is extended by the term purchased i.e. 1, 2, 3, 4 or 5 Years. If the security service has already expired it will start from the date when activated and is not back-dated like support.

Comprehensive Gateway Security Suite (CGSS) or Advanced Gateway Security Suite (AGSS)
SonicWall CGSS and AGSS includes 24x7 Support (from SonicWall) & Security Services, and the renewals work the same as those above i.e. all gateway security services will start from the time you activate it (or extend the existing subscription if still active), however, the 24x7 Dynamic Support will start when the previous support service expires (or extend if still active). If your dynamic support has already expired you may want to consider adding a 2, 3, 4 or 5 Year CGSS/AGSS subscription that includes Support Reinstatement and therefore will ensure you have the full term for support.

Email Security (TotalSecure)
When adding an Email Security TotalSecure bundle to your appliance you will have 2 options - Upgrade or Renew. Upgrade will increase the user count, whereas Renew will extend the duration of the subscriptions. When activating the TotalSecure you should choose the correct option (Upgrade or Renew) to the Email Protection Subscription (Anti-Spam and Anti-Phishing) which should then update all the other services.

Any problems should initially be directed to SonicWall by either email at customer_support@sonicwall.com or call SonicWall’s helpdesk on 00 800 7664 2925 or 01932 573 929. You can also log a service request at https://support.sonicwall.com/contact-support

Give them the serial number of the Sonicwall device and details of the AV activation keys involved plus the number of users and the date it should expire and they will adjust the settings.


Please note that upon registering/activating keys, you are deemed to have accepted them as correct, It is your responsibility to check that you have received the correct product and that you have applied them to the correct Sonicwall appliance, because once activated, they cannot be de-activated.

All SonicWall help and documentation can be found at: http://www.sonicwall.com/support


Activating your License through the www.mySonicWall.com Registration Site:

  1. If you have not already done so, create a registration account on the SonicWall products and services registration site located at: https://www.mysonicwall.com/
  2. Login to your mySonicWall.com account and select the registered SonicWall Appliance to which you wish to apply the upgrade
  3. Select the service or upgrade to activate from the list of Applicable Services
  4. When prompted, enter the Activation Key provided above Please register all keys on www.mysonicwall.com - once activated/used they cannot be returned.
SonicWall Stock levels
NetExtender/Mobile Connect (SSLVPN Remote Access)   Global VPN Client (IPSEC Remote Access)
     
Microsoft Windows 32/64bit (8.6), (8.0.241), (7.5.225), (Win10 v10240.0 +)   Microsoft Windows 32bit (4.9.14.0427)
Apple MAC (8.1.788)   Microsoft Windows 64bit (4.9.14.0427)
Google Android (4.0.11)   Admin Guide
Apple iPhone/iPad (4.0.21)    
     
Directory Connector   Terminal Services Agent
     
Microsoft Windows 32bit (4.0.25)   Microsoft Windows 32bit (4.0.16)
Microsoft Windows 64bit (4.0.25)   Microsoft Windows 64bit (4.0.16)
Admin Guide    
     

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